frequently asked QUESTIONS
1. Should my child continue to attend their current school until their Agora school start date? Yes, students are to continue to attend their current school until the first day at Agora Cyber Charter School to avoid truancy. A notification of enrollment will be sent to the district of residence within 15 days of the student’s official school start date.
2. How do I create the learning coach and student accounts? If you require assistance creating the learning coach and student Online School accounts click here for directions and refer to the registration id sent to the learning coach email address. Also, you can watch a short video on how to manage your online school account by clicking here. If you need assistance call Customer Support at 1-866-512-2273.
3. Do I need internet to start school? Yes all students’ need a reliable and consistent internet connection at the location from which they will be logging into school. It is important that you are selective when you secure a service. Our system requires an internet service that is high speed and can handle an online school curriculum. Be sure to ask your provider if they can support you consistently in the area that you live. If you do not currently have internet you should call a provider immediately because it may take a few weeks to get hooked up. For more information on our rebate policy click here.
4. What do I do if my child doesn't receive the school computer before the first day of school? Students should attempt to attend school using another computer with a reliable Internet connection. Please contact K12 Customer Support at 1-866-K12-CARE or review the tracking information for the expected date of delivery. You can find this by clicking on "My account" in the Learning Coach account and then on "Orders & Shipments". Contact your Agora Family Coach or Strong Start Coach if your child is unable to access another computer to attend school.
5. How do I track my child’s equipment and materials? Click here for instructions on how to track the status of equipment and materials.
6. Is my child required to attend all orientation live session? Yes, attendance is required. Please click here to read Agora Cyber Charter School’s attendance policy.
7. How does my child attend the orientation live sessions? Click here for directions on how to attend orientation live sessions through the student’s Online School account. More important information about orientation click here.
8. What if my child’s computer is not working properly or my child cannot join orientation live sessions through Class Connect or the link provided? Contact K12 Customer Support at 1-866-K12-CARE (1-866-512-2273) to report and troubleshoot the technical issue. A ticket number will be provided at the end of the call. Please write down the ticket number. Send a k-mail to the Attendance office, copy your family coach if known and include the ticket number to excuse your child from school and contact your family coach. Please click here for instructions on how to send a k-mail to the Attendance Office.